Shipping Information

Shipping Processes

The cost of shipping is determined by your location

  • Use our Freight Estimator button in the shopping cart to see your cost based on the items you have in your shopping cart. Simply enter your postcode of delivery in the shipping box
  • If you have any questions on shipping please email Customer Service at

Delivery times and costs will differ depending on your location. Please note the delivery times are calculated on business days (generally Monday - Friday, except public holidays).

How long will it take me to receive my order?

We endeavour to ensure that your order from Metro Shades is dispatched to you in approximately 7 working days.

Transit time may vary depending on location. Usually between 2-5 days.

Please note that these are indicative figures only and are based on business days.

Destination Australia Post
Residential addresses 2–5 days
Rural addresses 3–5 days

Can I have my order delivered to a different address from my billing address?

Yes. Simply add an additional address during checkout. 

Do you ship overseas?

No, we only ship Australia wide.


All orders are fully insured and Metro Shades will resend any order that is lost or damaged free of charge. If your parcel is not delivered to you within 20 business days you can contact us at to lodge an investigation.